After we receive your inquiry via the ‘Contact Us’ page we will contact you to schedule a time to come to your home for a FREE New Client Consult. I will email you the password to access the necessary FORMS page. Please be sure to have the forms completed prior to our consult and have a spare house key ready.

At the consult I will be asserting my leadership right away so please understand if I do not greet or respond to your dog if he is excited, jumping up and demanding of our attention. We do not encourage negative behaviors and give affection/attention as reward for good behavior.

During our meeting I will review the paperwork, ask questions and take notes. I will also need to be familiarized with access to your home and your preferred dogs’ return routine. The consult usually takes 30 minutes. If your dog has any fears or issues or we are concerned at all, after the consult, I will take him on a FREE private walk to get to know him, observe his strengths and weaknesses as well as give him a chance to start building trust in me.

Between our initial meeting and your dog’s first group dog walk I will review all the forms and notes to ensure his best possible care. After the first group dog walk I will take further notes and email you a report and photo.

Yes. If you need to cancel a scheduled hike we kindly ask for a minimum of 24 hours’ notice. Otherwise you may be charged for the hike. Often we can fill the spot with some advance notice of a vacancy and save you any charges.

We take cash or email money transfer. Cheques will also be accepted from regular clients. Invoices are emailed out at the end of each month for the upcoming month with payment to be made by the next hike. You can also pay per hike on the day of the hike or weekly on the first hike of the week. You can also a purchase one of our packages. (for info about our packages please inquire)

• Pick-ups are between 9am & 1:30pm. Drop-offs are between 2pm & 3:30pm.
• Please leave a towel out.

No. we use our own leashes.

After we receive your inquiry via the ‘Contact Us’ page we will contact you to schedule a time for you to come to our home for a New Client Consult. This will give you and your dog the opportunity to see his ‘home away from home’ and to feel happy and comfortable with where he will be staying. (We board our dogs sometimes too- so we totally understand how important it is that you feel 100% comfortable with the person you choose to care for your precious baby!) I will give you the password to access the FORMS page. Please be sure to complete the online forms at least a day prior to your arrival to the consult. You will also need to bring cash or a cheque for the 50% deposit to reserve your required dates.

At the consult we will be asserting our leadership right away so please understand if we do not greet or respond to your dog if he is excited, jumping up and demanding of our attention. We do not encourage negative behaviors and give affection as reward only for good behavior.(*Kindly do not bring other dogs or children to the meeting.)

I will review the paperwork, ask a few more questions and take notes. This should take anywhere from 30 to 60 minutes. After the meeting I request that you leave your dog with me for a couple of hours or the afternoon so we can get acquainted and I can take him on a private walk to observe his strengths and weaknesses and give him a chance to start building trust in me. Occasionally a dog may be a little more nervous and I recommend a daycare day/visit ($45) before their stay to ensure they have the best possible experience with us and feel calm and safe.

Yes, a 50% deposit is required to reserve dates, and the remaining 50% balance is due on first day of boarding.

We take cash or email money transfer. Cheques will also be accepted from regular clients. 50% of the bill should be paid at the consult to reserve dates. The remaining 50% must be paid on the day you drop your dog off for boarding.

Although we can usually accommodate your individual needs we request that drop-offs be made after 7am and pick-up before 9pm. This will be discussed in detail at the consult.

Yes, percentage discounted rates and multiple dog rates available but only after an initial stay or hike.

Cash or email money transfer.

Full payment is due on the 1st day of a dog’s stay. To secure/reserve your required dates in advance you must leave a 50% deposit at consult.

Yes, but we require a minimum 2 weeks’ notice or you may forfeit your deposit. Cancellations that cover a statutory holiday must be made 3 weeks before the day boarding begins and Christmas Holidays require 1 month.

Otherwise it is unlikely we can fill the spot and we may not be able to return your deposit.

Yes, because we board dogs in our nice home environment and respect our neighbors, your dog must be:

• Fully house trained
• NO destructive behaviors in or outdoors
• NO continuous barking or whining
• No aggressive tendencies

• food and instructions
• meds/supplements and instructions
• bed/blanket (if dirty or stinky please do not wash- smells of home are reassuring & comforting)
• favorite toy
• full payment

We charge by the day. If you are a regular client you will not be charged for a day where drop off is late in the day or pick-up is early.

At Dog Zen we pride ourselves on our customer service and professionalism. Your feedback is important; It is the only way we can continue to grow, learn and become better at what we do! Please contact us if you have any questions or concerns. We are totally approachable and respectful. We will do our best to make your experience with DogZen an awesome one!

We are honored you have chosen us to care for your babies, whether it’s for their daily exercise while you are at work or when you go away on vacation. We look forward to building a lasting relationship with you and your pooch!